Terms of Service

1. Trader information

Contact: contact@greeting.bg (general enquiries) and privacy@greeting.bg (personal data).

2. Scope

greeting.bg creates personalized greetings — a song, a video or a digital card — made to the individual description you provide. The finished greeting is delivered electronically, to the email address you give us. By submitting an order through the site you confirm that you have read and accept these Terms.

3. Ordering and conclusion of the contract

An order is placed in a few steps: you choose the type of greeting and a style, pick the occasion and the recipient, describe the occasion and leave your contact details. As the final step you pay for the order online through Stripe’s secure payment page.

The contract is concluded upon successful payment, after which we begin creating the greeting. We reserve the right to decline or cancel an order under the conditions in section 10.

4. Prices and payment

The prices of the greetings are shown on the site and are final — no hidden fees, no additional charges. Prices are in euro (EUR), with the equivalent in Bulgarian lev (BGN) at the official fixed rate of 1 EUR = 1.95583 BGN. Where VAT applies, it is stated on the invoice.

Promotional discounts, when announced on the site, apply for the stated period and under the stated conditions (for example, first order only). Once a promotion ends, the regular price applies.

Payment is made online at the time of ordering, through Stripe’s secure payment page. Card payments are processed directly by Stripe; we never receive or store your card details.

5. Delivery

The finished greeting is delivered by email to the address you provided, normally within 2 hours of your payment being confirmed. In rare cases (high demand, technical reasons, or a need to clarify details) delivery may take longer, and we will let you know.

6. Right of withdrawal

Greetings are made entirely to your individual order and description, and they are digital content supplied electronically rather than on a tangible medium. For that reason, under Art. 57(3) and Art. 57(13) of the Bulgarian Consumer Protection Act, you do not have the 14-day right to withdraw from the contract that applies to standard distance purchases.

By placing and paying for your order you expressly agree that the creation and delivery of the digital content begin immediately, and you acknowledge that you thereby lose your right of withdrawal. This does not affect your rights in the event of a defective service or a lack of conformity (see section 7).

7. Complaints and lack of conformity

We aim for every greeting to match its description and what was agreed. If the greeting you receive is defective or does not match your order, contact us at contact@greeting.bg as soon as possible. We will correct or redo it, and where that is not possible we will look for another fair solution in line with the Bulgarian Consumer Protection Act.

Personal preferences about style (subjective taste) are not a defect, as long as the greeting matches the order.

8. Money-back guarantee (14 days)

We want you to be happy with your greeting. That is why we voluntarily offer a money-back guarantee: if for any reason you are not happy with the greeting you received, write to us at contact@greeting.bg within 14 days of delivery and we will refund 100% of what you paid — no explanation needed.

Refunds are issued through Stripe to the same payment method, normally within a few business days. This commercial guarantee is given voluntarily by us and is in addition to your statutory rights as a consumer — it does not override section 6 (right of withdrawal) or section 7 (complaints).

9. Your obligations and content

By submitting an order you declare that:

• the details you provide are true and accurate;
• you are entitled to use the information and the third-party data you include in your description;
• the content you provide does not break the law or infringe the rights of others, and is not offensive, threatening, defamatory or discriminatory.

You are responsible for the content of the description you provide. We reserve the right to decline to create a greeting whose content is unlawful, offensive, or infringes the rights of others.

10. Refusal and cancellation by us

We may decline or cancel an order where the content breaches section 9, where fulfilment is technically impossible, or where we suspect abuse or fraud. If you have already paid and we cannot fulfil the order, we refund the amount paid.

11. Intellectual property

After payment you receive the right to use the delivered greeting for personal, non-commercial purposes. For commercial use, please contact us.

The content of greeting.bg — text, logo, design and graphics — is protected by law and may not be used without our consent.

12. Limitation of liability

We provide the service with due care. To the extent permitted by law, we are not liable for damages arising from inaccurate or incomplete information you provide, from the site being temporarily unavailable, or from the acts of third-party providers. Nothing in these Terms limits the mandatory rights you have as a consumer.

13. Changes to these Terms

We may update these Terms. Each order is governed by the Terms published at the moment the order was submitted. The current version is always available on this page.

14. Governing law and dispute resolution

These Terms and our relationship with you are governed by Bulgarian law.

We try to resolve every dispute by agreement — write to us at contact@greeting.bg. As a consumer you also have the right to refer a dispute to the Bulgarian Commission for Consumer Protection (www.kzp.bg), including through its conciliation commissions for alternative consumer dispute resolution. The Bulgarian courts are also competent to hear disputes.